Terms of Service

Introduction

Welcome to CIAO 592. These Terms of Service govern your use of our website, online ordering platform, and dining services. By accessing or using our services, you agree to be bound by these terms. Please read them carefully.

CIAO 592 operates under Ciao592 Limited, a registered business in Georgetown, Guyana. Our registered address is 63a Sandy Babb Street, Kitty, Georgetown, Guyana.

Use of Service

You must be at least 18 years old to place orders through our website or to create an account. By using our services, you represent and warrant that you meet this age requirement.

You agree to use our services only for lawful purposes and in accordance with these Terms. You are prohibited from:

• Using the service in any way that violates applicable laws or regulations
• Attempting to interfere with the proper functioning of our systems
• Misrepresenting your identity or providing false information
• Engaging in fraudulent transactions or payment disputes

Ordering and Payment

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.

Prices displayed on our website are in Guyanese Dollars (GYD) and include all applicable taxes unless otherwise stated. Payment must be made at the time of order placement. We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard)
• Cash on delivery (for eligible orders)
• Other digital payment methods as indicated at checkout

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our service.

Delivery

Delivery is available within specified zones in Georgetown, Guyana. Delivery fees, if applicable, will be displayed at checkout before order confirmation.

Estimated delivery times are provided for guidance only and are not guaranteed. Factors such as weather conditions, traffic, and order volume may affect actual delivery times. We will make every reasonable effort to deliver within the estimated timeframe.

You are responsible for providing accurate delivery information. CIAO 592 is not responsible for orders that cannot be delivered due to incorrect or incomplete address information provided by the customer.

Cancellations and Refunds

Orders may be cancelled within 5 minutes of placement, provided the order has not yet been prepared. Once food preparation has begun, cancellations may not be possible.

In the event of a significant issue with your order (such as incorrect items, quality concerns, or non-delivery), please contact us immediately at hello@ciao592.com or call +1 973 791 6707. We will assess each case individually and may offer a refund, replacement, or store credit at our discretion.

Refunds, when approved, will be processed to the original payment method within 5-10 business days, depending on your payment provider.

SMS Ordering and Customer Care Program

CIAO 592 offers an SMS ordering and customer care program for customers who choose to communicate with us by text message. Messages may include ordering assistance, order confirmations, payment instructions, delivery updates, and customer support responses.

By texting CIAO 592, entering your phone number during checkout, or otherwise opting in to SMS communications, you agree to receive service-related text messages from CIAO 592. Consent to receive SMS messages is not a condition of purchase.

• Program name: CIAO 592 SMS Ordering and Customer Care
• Message frequency varies based on your orders and support requests
• Message and data rates may apply
• For help, reply HELP or email hello@ciao592.com
• To opt out, reply STOP at any time

Mobile carriers are not liable for delayed or undelivered messages. SMS communications are also governed by our Privacy Policy.

Limitation of Liability

To the maximum extent permitted by law, CIAO 592 and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the service
• Any unauthorized access to or use of our servers and personal information
• Any interruption or cessation of transmission to or from our service
• Any bugs, viruses, or other harmful code that may be transmitted

Our total liability for any claims under these terms shall not exceed the amount you paid for the specific order or transaction giving rise to the liability.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of revised terms constitutes your acceptance of those changes.

We encourage you to review these Terms periodically to stay informed of any updates. Material changes will be highlighted on our website or communicated to registered users via email.

Contact Information

If you have any questions, concerns, or complaints about these Terms of Service or our services, please contact us: